Happy Queen Guarantee
By Happy we mean alive. Your queen will be packed with plenty of food, comfy and warm in a cosy first class test tube. securely in a bubble wrapped box she will arrive swiftly too you. If however (and this has only ever happened once) your queen did not make the journey we will be only too happy to help you out. (See Below)
Return & Exchange Policy
Queens as live animals is excluded from the Distance Selling Regulations rights of return. However we have our Happy Queen Guarantee to give you protection from this. If she arrived dead here is how we will help:
There is a security seal on the end of the test tube, DO NOT BREAK THIS SEAL as it will invalidate our Happy Queen Guarantee! This is your queens number and its number matches our records and your certificate.
Do not miss your delivery, this is crucial... if you do she must be picked up the same day delivery was attempted.
Your queen must have been delivered to physical address (Not Virtual - Virtual addresses guarantee finishes when the queen reaches her first destination)
Call us as soon as you notice no movement from your queen. Zoom in on your phone to ensure she is not just cold from the trip, if her antennae move - she is all good.
This call / email must happen within 12 hours of delivery and the test tube must remain sealed.
If she did not make it we will ask you to return her to us (at our cost) and we will replace her and send a replacement too you. If we have no more of the species then we will refund your payment to us as credit to be placed against a new queen of your choice.
Sadly these items are perishable and also not covered under the Distance Selling Regulations. But do not worry, your items will be send quickly and fresh.
Non Perishable Items
We follow the rules and requirements set by the distance selling regulations.
Your privacy is important to us. It is Ant Antics' policy to respect your privacy regarding any information we may collect from you across our website, http://antantics.co.uk, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
VIRTUAL ADDRESSES: It is common for people to order products on the internet to Virtual Addresses. For this to be the case we require your billing information to exactly match your bank's billing details.
Our duty is complete when we receive a signature at the mail forwarders (virtual) address. Following the queens transit from said address to the customer our liability for lost, stolen and unhappy queens is forfeit by using a virtual address.
This policy is effective as of 26 June 2020.